Operational support

The Digital Africa Development Agency supports your commercial, financial and technical teams to make the right choice, based on thorough research, internal discussions and analysis.

Your sales organisation, pre-sales and service delivery, pricing and market positioning, customer experience, and many other operational functions can benefit from our decades of experience in structuring and running telecommunication business functions.

We will work hand-in-hand with your teams to discover and analyse where most improvements can be made, in the short and long terms. We will bring different best practices and processes, so we can refine together how this would best fit your existing organisation, people and strategic objectives.

Once the analysis is done and the direction set, we can further help you implement and monitor the changes, within your team or as a audit specialist. We will document your new ways of working, processes and IT system requirements, decision-making processes and people skillsets. We can also train your staff, create internal presentations to help with change and motivate your teams, cementing the best choice forward.